Your customers will get better when your business gets better at dealing with them.
What must a business and its employees do to establish a reputation for excellent services? In as much as the customer is the final judge of service quality, the obvious thing to do is ask customers what specific aspects of service are most important to them.
Here are the most important ingredients for providing the kind of service that keeps customers coming back.
1. Be Reliable
Consistent performance is what customers want most. More than anything else; the customer wants a service that he/she can depend on.
More specifically this means:
- Do what you say you are going to do.
- Do it when you say you are going to do it.
- Do it right the first time.
- Get it done on time.
One example of consistency that most of us are familiar with is McDonald’s Restaurant. Whenever you see the golden arches you know precisely what the food will taste like. Consistency in delivering quality food and service lies at the heart of McDonald’s success.
A fanatical commitment to reliability is the key reason that Federal Express (FEDEX) has established itself as the premier company in the overnight delivering business.
A typical dissatisfied customer will tell eight to ten people about his misfortune with your company.
If you multiply that by thirty thousand disappointed customers you have between 240,000 and 300,000 people hearing about bad experience with only a 3 percent failure rate.
In business or in any other field of endeavor, consistent, high level performance is the major difference between the champions and the also-rans. Take note that it takes 12 positive service incidents to make up for one negative incident. Your number of repeat customers will rise with the consistency of your service. Make reliability your top priority.
2. Be Credible
One thing customers will readily pay for is peace of mind. As customers we all willingly go back to people and businesses who sincerely want to help us and have our best at heart.
We want security, integrity and the assurance that if there is a problem, it will be promptly handled at no extra cost. We don’t want hidden agendas, hard-sell techniques and extra charges.
If we buy products, we want them to be safe and guaranteed. If we buy services, such as medical, legal or financial services, we want them to be free from danger, risk or doubt and confidential. Such is the nature of credibility.
3. Be Attractive
Appearances can be deceiving, but customers draw a lot of conclusions about the quality of service on the basis of what they see, as one airline puts it, “Coffee stains on the flip-down trays mean(to customers ) that we do our engine maintenance wrong.” Anything the customer sees, feels, touches, hears or smells concerning your business is shaping their opinion of your service for better or worse.
Look at your business through your customers’ eyes and make the effort to put forth a first-class image, it’s not frivolous expense, it’s an investment.
4. Be Responsive
In a hotel grill in Hungary, each table is equipped with a ten-minute hour glass. If your order isn’t taken in ten minutes, the meal is free. Like it or not, we live in an era of instant everything. When customers want service, they want it now.
Being responsive means being accessible, available and willing to help customers whenever they have a problem. It also means keeping them informed and providing the service as soon as possible.
5. Be Empathic
Every customer is a special individual who wants to be treated as such. He has his own unique personality, wants and reasons for buying.
And to the extent that you treat him as someone special and solve his unique problems, he will continue to be your customer.
Being empathic means putting yourself in the customer’s shoes, trying to grasp his point of view, and felling what he feels. It means listening intently, asking the right questions, speaking his language and tailoring your services to help him as best as you can.
Don’t treat customers the way you don’t want to be treated; your customer is a different person with different problems and a different point of view. Instead, treat him or her the way they would want to be treated. He or she is different with different problems and different point of view.
Instead, treat him the way he wants to be treated. Customers buy for their own reasons and not ours. Learn to win and keep customers with empathy. These are the major factors on which customers judge the quality of service being offered to them.
Take reliable care of your customers and this is what will keep them buying, multiplying and coming back. A satisfied customer or client is a potential of two or more customers. This is because the satisfied customer is likely to refer other potential customers to your business or firm. Word of mouth can be very effective and leveraged well when customers are offered the best service possible.
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How Entrepreneurs Can Spot Opportunities In COVID-19 Pandemic?
Notwithstanding the worldwide COVID-19 pandemic, entrepreneurs need to confront another reality: that it isn’t just a gigantic clean and wellbeing crisis influencing millions, or even billions, of individuals across the world. This is likewise inciting an extraordinary plunge in the worldwide economy. But there are opportunities in covid-19 crisis.
The public authority, general wellbeing and financial reactions are immensely extraordinary on the off chance that you are a business person. As business originators, you will likewise require totally different activity designs set up contingent upon your area and industry.
On the off chance that you are in web-based shopping, food conveyance, video gaming or video conferencing ventures, where the business is as of now blasting, it’s a totally unexpected picture in comparison to in the event that you are maintaining a business in the lodging, café, retail, amusement, or sports enterprises.
Where would entrepreneurs be able to discover opportunities in covid-19?
Opportunities in covid-19 are all over — entrepreneurs need to realize how to remember them to hold onto them.
Prior to diving into market research, ask yourself this inquiry first: “What do individuals need during a wellbeing and monetary crisis?” The main pieces of information are in the words “wellbeing” and “financial.” Then ask yourself, “What aptitudes do I have? What aptitudes do I need or need to learn?”
To begin revealing the requirements of the market, go on the web! There are such countless extraordinary instruments accessible to help check what the market needs. Yet, continue with alert. We actually don’t have an away from of what the enduring effects of the pandemic and monetary aftermath will be, yet entrepreneurs can begin little and scale as they see accomplishment in their new specialty.
Here is a snappy rundown of where to contemplate the market to reveal opportunities in covid-19 pandemic:
- Google Search Trends
- News Reports
- Economic Reports
- Climate Reports
- Health Reports
- International Trade Deals
- Emerging Global Markets
- Technology Acceleration and Innovation
- Local Government Resources and Grants
Seeing how organizations and governments move can serve to ensure you actually and monetarily as we as a whole explore unknown waters. Likewise, with any venture opportunity, entrepreneurs should have enough monetary assets to develop while controlling the outpourings and boosting their inflows of income to endure.
As we see today, any business that gives an answer for help keep the lives of the populace running while they stay in segregation is a demonstrated plan of action that works.
Here is a fast rundown, in no specific request, of the top items and administrations where cash is at present streaming:
- Masks, Personal Protective Equipment, Hand Sanitizers, Temperature Devices, etc.
- Home Essentials and Improvement
- Hospitals, Medical Laboratories, Pharmacy
- Home and Food Delivery Services
- Grocery Stores, Tech/Office Product Retail
- Blogging, Influencer and Digital Marketing
- Online Education and Virtual Services
- Website Design, Coding, Software as a service (SaaS)
- Curriculum Design,Professional Writing, Editing,
- Logistics and Transportation Companies
- Trash Collection, Laundry Services, Landscaping
- Hardware Stores
- Security Services
- Utility Services
- Janitorial, Cleaning and Disinfecting Services
- Pet Products and Services
- Home Beauty
- Entertainment and Gaming
An opportunity to search for opportunities in covid-19 is currently. With any additional time, a business visionary can chip away at reconstructing a site, make new frameworks, converse with clients, overhaul hardware and make new item contributions. Another proposal is to exploit distant work. It is more secure, more profitable and can accompany more pay and more noteworthy way of life adaptability.
Each crisis is an opportunity
Remember that the absolute generally troublesome or fascinating organizations have been made and took off during seasons of crisis.
It is in every case great business practice to tune in to what your clients need to reveal opportunities from inside a current business. Entrepreneurs who effectively study the market will have a preferred position in taking advantage of lucky breaks in the steadily changing scene of our economy.
After the COVID-19 crisis the exercises to learn are:
More restricted travel of products and individuals, eminently business explorers (more far off working and far off gatherings) because of the effect of physical removing necessities. We should factor in future clean emergencies or even new battles because of worldwide congestion.
The possible development in “dematerialization” of items and administrations: for instance, we could observer a blast in 3D printers to create covers and ventilators in every nation.
Greater readiness incorporate dynamic: for instance, we’ve seen organizations like Apple changing their activities essentially overnight to configuration, produce and boat face shields for medical specialists.
The ease item sourcing model, where China and India are the world’s producers, will be finished. Globalization too. This crisis will change the connections among nations and states: introducing new difficulties, new stakes, new perils, new dangers (wellbeing and atmosphere).
Governments should, and will, request to be free and self-ruling concerning basic medical supplies and medicines. We can figure out how Korea, Singapore, and Taiwan have quickly contained COVID-19, however, their populaces are prepared to acknowledge individual following and facial acknowledgment innovations which are not yet worthy in different social orders (a lot of Europe for example). A world less open and, presumably, less free is not out of the ordinary.
With virus control prone to continue in numerous pieces of the globe, we’ll see without a doubt better approaches for life delivering new necessities, which will thus make new opportunities for entrepreneurs. Some new plans of action, new proposals around dematerialization, should be imagined.
In the coming years, the new lord of the world will be the “Amazon of dematerialization”. Also, it will be the entrepreneurs who will execute this new world.
Rahul Raghuwanshi is an SEO specialist and SEO Content Writer at Special Oilfield Services. Special Oilfield Services is one of the leading oil and gas industry maintenance and solution provider based in Oman, UAE.
We provide optimal drilling and completion, vibration monitoring and analysis, mechanical and reliability asset management, chemical solutions, and drilling and completion services along with reliability and asset integrity services, to oil and gas in all over the globe. With our latest and most advanced techniques we deliver best results to our customers. For more information visit our official website speciloilfield.com.
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