Tonaton to Introduce Changes to BUY NOW Service for User Experience and Protection

Ghana’s largest online marketplace, Tonaton, has indicated that starting from early days of 2018, it will make changes to its BUY NOW service in a bid to improve user experience and give customers the confidence to shop on the platform.

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The company says, “The most significant change in the Tonaton Buy Now service is the enforcement of a Buyer Protection Policy which guarantees the delivery of only Original products and a 7- day Return Policy which will ensure that, shoppers who are not satisfied with the quality of an item they have bought, can return it without paying any fee if it is within the 7-day period.”

To be included in the changes promised is the ability for users to take advantage of the massive discounts on most of the items on their Tonaton Deals shop.

Tonaton seeks a stricter conformity to their new Terms and Conditions for sellers. The company is “putting in more logistics to ensure that items are delivered on time”, we understand.

Mr. Uriel Marquaye, the Business Development and Sourcing Manager for Tonaton Buy Now explains that,  “Tonaton Buy Now is committed to delivering original products from trusted sellers to meet and exceed the expectations of buyers, hence the need to come up with new policies that will enable us achieve exactly that”.

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The Managing Director of Tonaton, Zubair Riaz, also cautions Ghanaians on safe online trading – a campaign Tonaton.com says it has been spearheading for sometime now. He assures that their company is putting stringent measures in place to make the largest marketplace, one of the safest online trading sites in Ghana.

In the statement, Mr. Zubair Riaz acknowledges that Ghana has a savvy trader population and so they are working on creating a safe environment for online trading.

Tonaton also cautions customers to apply the same savviness they display in open air markets to transacting online.


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