As much as the customer has always been right in marketing terms, it appears Uber has taken into account the frustrations of its own Drivers which has resulted in negative publicity for the company in recent times. Uber has just released a publication that guides users on how they can also become 5 star riders making it easier for drivers to function effectively.
Not hiding its worries, Uber clearly states, “Everyone deserves to have a 5-star trip experience – both riders and drivers. But, sometimes your rating just doesn’t live up to expectations.”
Some attitudes of many Riders leave room for concern: some could be shouting loudly at the Driver; maybe you insisted on blasting Davido songs through your aux cable; leaving food scraps in the passenger seats; and a host of other misdemeanors. The Company will like to remind you that every ride gives you a new opportunity to boost your rating! Reason for the release of these three (3) pro tips;
1. Right place, right time
If your pick-up becomes a game of cat and mouse, your driver is more likely to rate you lower. Do your best to double check that the pin is dropped at your exact location and request from there. Running a few minutes late? Text or call your driver to let them know.
2. Ready or not, here comes your Uber
Be mindful of your driver’s time – their time is valuable and they have their own errands to attend to. If you’re requesting for a group of friends, gather up your crew before requesting.
3. Respect your ride
Treat your driver’s vehicle like it’s your own. You wouldn’t leave trash in the backseat, right? And you wouldn’t slam the door upon getting out, right? Driver-partners use their own vehicles, so please do your best to ensure that the vehicle is in the same condition when you get out as it was when you got in.
Additional courtesies Uber calls for is being able to treated your Driver as you would want him or her to treat you. Never forget saying hello to them and introduce yourself before getting into the car. This the company believes helps Drivers ensure they’re picking up the right rider so that you can both be on your way!
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